Shipping & Returns FAQ
RPSE uses the UPS online shipping calculator to determine the cost of shipping for US customers. The charges shown for shipping are derived directly from UPS and are not altered in any way by RPSE. It is up to each customer to determine if the delivery will be residential or commercial.
RPSE uses the USPS online shipping calculator to determing the cost of shipping for International as well we as APO and FPO customers. The charges shown for shipping are derived directly from the US Postal Service and are not altered in any way by RPSE. United States Postal Service, Postal Service, Post Office, StampsOnline, Express Mail, Priority Mail, Delivery Confirmation, First-Class Mail, Global Priority Mail, Parcel Post, Global Express Guaranteed, ZIP Code, the Eagle Logo and Fly Like An Eagle are trademarks of the United States Postal Service. This list is not intended to be exhaustive. For a more complete listing of many USPS trademarks, you may visit the U.S. Patent and Trademark Office web site. For more information, please visit the US Postal Service.
*Because insurance is not available through the post office for international orders, once the order is shipped, we cannot be held liable for any loss or damage.
RPSE ships all over the world. Small orders are shipped by US Priority Mail. Because the post office does not offer insurance for international shipments, you are ordering at your own risk. For large orders, we have a freight forwarding company that handles the logistics. These shipments usually travel by commercial air or by Fed-Ex. We will do our best to find the lowest rates possible, but we cannot make any guarantees the rates charged will be the lowest. For all international shipments, payment must be tendered up front. For small orders, this can be by credit card, paypal or by wire transfer. For large orders, payment will only be accepted by wire transfer or by letter of credit from a reputable bank.
Shipping to Canada
RPSE uses the UPS e-commerce program to ship orders under $200 to Canada. This program is only available for residential addresses. By using this program, we are able to ship with a reliable carrier and the brokerage rates are pre-negotiated, saving you money and ensuring speedy delivery.
Returns for warranty replacement: The customer is responsible for shipping the item back to RPSE for a warranty replacement. The product will then be sent to the factory for inspection. If it is determined that the product is covered under warranty, RPSE will immediately send a replacement. If the product has been abused or otherwise damaged, no replacement will be issued an it will be returned at the customer's expense.
From time to time, we do make mistakes. If the return is due to an error on the part of Project Responder PSE, the return must be received in brand new condition, having not been opened nor being used in any way. Failure to follow this policy will result in a minimum restocking fee of 20% to be charged to your account as well as the cost of shipping for the replacement.
RPSE will accept returns for replacement only. If an item was shipped incorrectly, RPSE will pay for the return shipment, otherwise, the cost of freight, both for the return and the replacement is the sole responsibility of the customer. Once the item(s) is received in brand new condition, a replacement will be issued. There is a minimum restocking fee of 20% for all returns other than for warranty items or for returns due to an error on our part. An RMA must be issued before the return is made. All returns without an RMA will either be returned at the customer's expense or be sold. No credit will be issued nor will any refund be issued without and RMA.
*You may be prompted to log in. Once you do, you may initiate your return. Returns will not be accepted for online orders which do not originate through this process. Please contact us if you have any questions.
Please use this link to begin the RMA process.
For special and custom ordered items, ALL SALES ARE FINAL. Returns will not be accepted.